Refund & Cancellation Policy

Effective 30 July 2026 · Last updated 30 July 2026

Cancelling

You can cancel at any time from the billing portal linked in your account. No email, no form, no retention call.

Cancelling stops future charges. You keep access and your remaining credits until the end of the period you have already paid for. Nothing is charged after that.

Refunds

We will refund a subscription payment in full within 14 days of that payment, provided you have used no more than 40 credits in the period. Just ask — you do not have to explain why.

If you have used more than that, we can refund the unused portion at our discretion. Write to us and say what happened.

Try it free first

Every account starts with 50 free renames — enough to try it on a real folder, not a demo. We would rather you found out the product does not suit you before paying than afterwards.

Always refunded, automatically

Credits are returned to your balance without you asking whenever a rename fails on our side:

• our service returns an error
• our AI provider is unavailable or fails
• the request times out
• the model returns something unusable

This is built into the billing system rather than handled by support. You are never charged for our failures.

What is not refundable

• Credits already spent on filenames that were successfully generated — including suggestions you chose not to apply. The cost is incurred when the file is read, not when you accept the result.
• Periods that have already elapsed, beyond the window above.
• Accounts closed for breaching the terms of service.

If a suggestion is simply bad

Filename suggestions come from an AI model and are occasionally poor. That is not a service failure, so it is not automatically refunded — but if the quality is bad enough that the product is not doing its job for you, tell us. We would rather refund you and understand why than keep the money.

How to request a refund

Email support@nameitright.app from your account's email address and include the approximate date of the payment. We aim to reply within 2 business days and to process approved refunds within 7 business days.

Refunds are issued by Dodo Payments, our merchant of record, to the original payment method. How long the money takes to appear afterwards depends on your bank.

Chargebacks

Please contact us before raising a chargeback with your bank. A chargeback costs us a fee and takes far longer for you than simply asking for a refund, and we approve nearly all requests made in good faith.

Your statutory rights

Nothing in this policy limits any refund or cancellation right you have under the consumer law that applies where you live. Where that law gives you more than this policy does, it takes precedence.

Contact

NameItRight
Mangalore, Karnataka, India
support@nameitright.app